Troubleshoot Common Issues Related To PBX Telephone System  

Adaptation of new technology is a little bumpy for employees of small businesses because they are accustomed to traditional phone systems. They are aware that the change is really, an optimistic one. However, the employees can learn the mechanism and advantages once they learn from their experiences.

Hosted PBX telephony system is no different. Basically, it is a system that connects the in-house phones within a business as well as links them to PSTN, SIP trunks and VOIP providers. Today, it is the IP-PBX telephone system, which applies Internet protocol for call transmission.

With little training and commitment this new technology can be an important tool that will help employees add efficiency to their daily business activities. Below solutions to some common VoIP issues are given, so you can avert the need of engaging an IT Solution Company.

Issue in internal network configuration

If configuration for VoIP traffic of your business network routes is improper then the call quality suffers. Use a VoIP capable router, which is correctly configured to fix this problem.

Latency & jitter

When the user speaks and time taken for his/her voice to reach another user displays a gap. This gap of time is called latency. Prioritizing VoIP traffic and using VoIP-capable router across the network will address latency, easily. Jitter indicates poor audio quality. This scrambling or jumbling can be corrected using a jitter buffer that correctly stores the incoming voice information packets. Thus the audio is clean and concise to listen.

Bad router

Router, which prioritizes VoIP traffic, is required, if your business applies internet connection for data and voice. Without a router prioritizing VoIP traffic, a large audio file downloaded will suffer in quality.

Insufficient internet connection

For better call quality in VoIP communication system, it is essential to have good internet connection. It means you need sufficient bandwidth for supporting voice data, which is accessed through the router of this new installed system besides the typical data usage like web browsing or email. Internet connection needs to support your extra traffic in the new system because it resided elsewhere in the past.

For example, landline does not apply VoIP at all and if you used premise based VoIP system, the data was managed through a dedicated route, which was separate from voice traffic. Thus in both cases the incoming and outgoing calls resided elsewhere.

Now, with a new IP PBX system, you need to identify the needed changes in bandwidth to operate, as expected.

To determine your need of bandwidth it is necessary to determine how many calls you need, simultaneously. Approximately, a single incoming and outgoing VoIP call makes use of 100 KB of data (1MB = 1,000 KB) Therefore, if the internet connection speed is of 1MB/second then 10 simultaneous calls can be made effectively without any call quality issues. However, you must not use any other non-voice data like email or web browsing.

Maintain high quality of service

Professionals at Vector Technology services advice their customers to prioritize the data that is transmitted via router and maintain call quality. QoS (Quality of Service) management means segregate a part of your bandwidth available to voice data traffic, thus a separate route is created for high usage downloads or media streaming. Non-voice data may slow down by QoS management but the call quality of voice transmitted will be enhanced.

A PBX communication system adds to business efficiency, expediency, and productivity.

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